r/pcmasterrace • u/Traditional-Snow-463 • 2h ago
Tech Support Solved Steam refunded me with 7 hours on a game
This is just a steam appreciation post.
Basically what happened is I don’t know what happened. I was playing battlefield 6 and nothing was out of the ordinary, stood up and took a break and when I came back my computer was asking for my bit locker code.
Enter the code, boot, crash 5 seconds later, repeat. I got stuck in this loop forever. Tried about everything, only thing that worked was doing a fresh windows install from a usb.
Ended up losing everything saved on my pc, didn’t really have too much so not that big of a bummer but still a major inconvenience. The catch is, secure boot has completely stopped working on my pc even after reinstalling windows. It seems battlefield 6 broke something within my firmware, the only thing I haven’t tried is updating bios or completely reinstalling it. Which honestly, is just too much for me.
So to the main point, this was becoming way too daunting of a task just to play battlefield 6, so I gave up. But before I did I said fuck it, I’ll send in a refund request and see what happens.
Explained my whole situation and lo and behold not even 10 minutes later I get a notification saying not only that I was refunded, but they were able to refund me back to both my steam wallet and card.
Holy fucking shit I don’t know who works steam support but whoever does I think I’m starting to form a parasocial relationship with you. I usually don’t like to glaze large corporations but i don’t think I’ve ever experienced customer support that’s so fast and so efficient. I know this has already been said about steam support a million times but I figured one more wouldn’t hurt.
EDIT: I want to clarify I spend an abhorrent amount of money on steam, especially within the last 2 weeks, I’m gonna take a gander and guess this is why they’ve been so lenient with me and my multiple refunds within the last couple of days. It’s almost like they know they’re gonna get that money back eventually or something….
Also I’m glad you guys like my username :)
Happy to hear so many of you got some laughs out of it lol.